Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support.

• Personal identification information (name, email address, phone number)
• Payment information (processed securely through our payment partners)
• Account preferences and lottery selections
• Communication records when you contact our support team

2. How We Use Your Information

We use the information we collect to:

• Process lottery ticket purchases and manage your account
• Send you important updates about your account and lottery results
• Provide customer support and respond to your inquiries
• Comply with legal obligations and regulatory requirements
• Improve our services and user experience

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With lottery services to process your ticket purchases
• With payment processors to handle transactions securely
• When required by law or to comply with legal processes
• To protect our rights, property, or safety, or that of our users

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

All sensitive payment information is encrypted and processed through secure, PCI-compliant payment gateways.

5. Your Rights

Under Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of marketing communications

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account information may be retained for up to 7 years after account closure as required by Australian gambling regulations.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Email: privacy@desertreeladventure.com.au
• Phone: 1800 DESERT (1800 337 378)
• Mail: Desert Reel Adventure Privacy Officer, PO Box 1234, Sydney NSW 2000